If the issue cannot be resolved telephonically, or by referring to the Knowledge Base, then we can visit your site to assist or the printer can be sent to us for a general service or fault rectification. Please complete the online Service Booking Form and submit it to us to book a service.
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We use TeamViewer for a secure and private remote connection to your PC for quick software issue analysis and rectification. For more information on the TeamViewer secure connection, please review their security page at https://www.teamviewer.com/en/products/security.aspx.
If instructed to do so by one of our support technicians, please click on a button below.